Julio Cesar Santos

Bangú, Rio de Janeiro · RJ · +55 (21) 98638-9398 · jc-santos-2@hotmail.com

Hey there! Welcome to my profile! I’m Julio Cesar Santos, an IT technician with a unique journey. My career in tech started in computer support, where I honed my skills in problem-solving and delivering results. But as time passed, I felt something changed.

Unlike the typical stories, I didn't grow up seeing technology as something for me. My passion for technology wasn’t immediate—it came at its own pace. And maybe that’s why, when I finally discovered programming, it felt like uncovering something new and powerful.

What began as a simple curiosity quickly evolved into a genuine passion. Today, I’m proud to say I’m working toward becoming a software developer. Each line of code brings me closer to my goal, and with every challenge I face, my love for technology grows stronger.

Experience

IT Technician (L2)

Cast Group

Contract: IPEA - Instituto de Pesquisa Econômica Aplicada

  • Perform maintenance on microcomputers at the software configuration or network level

  • Troubleshoot and conduct preventive actions

  • Monitor the ticket queue forwarded by Level 1 and provide support within the agreed SLA

  • Provide on-site or remote support

  • Identify security issues on servers

  • Escalate to Level 3 support for collaborative work

October 2022 - Present

TIC Support Technician

Solutis Tecnologias

Contract: Ministério Público do Rio de Janeiro

  • Back-office support for tickets, verifying with users if their requests have been resolved

  • Recategorizing, assigning, and resolving technical tickets in the queue through the ticket management system

  • Technical support for hardware and software

  • Initial investigation and analysis of incidents

December 2021 to October 2022

IT Technician

FIRJAN

Contract: FIRJAN

  • Rollout of Positivo desktops and laptops to Dell

  • Level 2 support for FIRJAN/SENAI employees, performing troubleshooting using the WinPE 10 Sergei Strelec boot tool

  • Monitoring the ticket queue through the Request platform

November 2021 to December 2021

TIC Support Technician

Chip Tecnologia

Temporary Contract: National Institute for the Deaf Education [INES]

  • Monitored and handled user-generated tickets through the GLPI system

  • Performed installation, configuration, and maintenance of computers

  • Managed network resource permissions via Active Directory 2016 (AD)

  • Managed user access permissions to collaborative tools in Google Workspace

July 2021 to October 2021

IT Technician (L2)

Solutis Tecnologias

Contract: Federal Regional Court of the 2nd Region - Rio de Janeiro

  • Provided local network repair services

  • Installed and configured computers and routers

  • Worked with structured cabling

December 2015 to March 2016

Help Desk Analyst (L1)

Sonda Prockwork IT

Contract: Liquigás & BR Distribuidora (Petrobrás)

  • Provided corporate user support via phone and IBM Lotus Sametime

  • Monitored and escalated incidents to the 2nd level, ensuring compliance with established SLAs

  • Installed software and performed remote updates in a Citrix virtualized environment

March 2015 to December 2015

Education

IT Support Technician

SENAC

Technical skills acquired:

  • Installation and management of client operating systems, software applications, utilities, and common peripherals, as well as data storage devices for automating commercial routines.
  • Defining technical specifications, setting up systems, and troubleshooting issues in microcomputers and peripherals.
  • Designing and installing physical computer networks.
  • Configuring and managing logical computer networks, ensuring optimal operation and resource management.
September 2013 - November 2014

Information Systems - Bachelor's Degree

Estácio de Sá University

Core competencies developed:

  • Systems Development, including software engineering principles and methodologies.
  • Database Management, covering database design, implementation, and administration.
  • Networking, with a focus on the design, configuration, and maintenance of network infrastructures.
  • Cybersecurity, emphasizing the protection of data and systems from threats and vulnerabilities.
  • IT Governance, ensuring that IT strategies align with business objectives.
  • Cloud Computing, exploring deployment models, service models, and cloud architectures.
  • Business Intelligence and Data Analytics, enabling data-driven decision-making through analysis and visualization.
March 2021 - March 2025

Skills

Technical Skills

 HTML5


 CSS


 JAVASCRIPT


 REACT


 BOOTSTRAP


 NODE


 PHP


 PYTHON


 JAVA


 SQL


Projects